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Retention
Fuels Growth.

You can’t grow what you can’t keep.
Build a retention - driven engine that turns your customers into loyal brand advocates and long-term revenue drivers. 

Keep More. Grow More.

Office talks

Enable.

Equip yourself and your teams with ready-to-use, proven Customer Success templates, guides, and resources designed to drive results.

Empower.

Achieve your full potential in Customer Success with personalized 1:1 mentoring and coaching, tailored services, and dynamic workshops—all designed to help your team drive measurable impact.

Business Presentation

Allow me to share my experience going from
CSM to CCO.

My guess is that if you've found yourself here on my site that someone you trust mentioned my name, you've stumbled across one of my LinkedIn posts, you've followed the Top 25 CS Influencers list, you've heard me speak at an event or attended one of my famous CS Leadership Bootcamps. Whatever path you took, I'm glad you're here. This site is filled with tons of resources and insights to help you become the best Customer Success Professional you can be. 

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Allow me to share a bit more of my journey and how I can help you, your team and your company embrace a more customer-centric approach to success.

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Resources

Looking for recommendations on technology, events, communities and more, allow me to share my favorite resources. Need templates to get started, I've got those too

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Education

Break in or break out with these online Customer Success courses. Looking for CS 101, Value Realization training or something else, I've got you covered

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Consulting

Let's rethink your approach to Customer Success. Whether you need an audit, process design, technology support or mentorship and coaching I have packages to meet your needs.

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Podcasts

Come for the learnings and stay for the laughter as I take the mic with some fabulous guests and co-hosts. Listen to us chat all things CS, career paths and more.

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Insights

Allow me to share my thoughts and advice on all things Customer Success and Leadership. Sign up for my newsletter, browse the blog or subscribe for premium content.

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My Approach

Brainstorming Session

Featured In:

Strategy

Discover my methodical approach to customer management, where we view success through the lens of people, process, and technology. Together, we’ll design or refine your Customer Success strategy to drive impactful results.

Execution

Let me guide and collaborate with you to design, implement, and launch your enhanced Customer Success strategy. Together, we’ll ensure seamless execution with effective change management.

Crossing the Finish Line

Value & Impact

Whether through education, coaching, consulting, or leveraging my resources, you’re guaranteed to experience meaningful value and lasting impact—both professionally and organizationally.

It’s all about a dialogue

A few words from my clients. 

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My Clients

Educate.

Elevate your Customer Success

expertise with my courses, blog articles, and resources. Discover everything you need to grow your skills, drive results, and become the best Customer Success professional you can be.

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Marius Laza

CCO, Tidio

"Some things were going great and some I was working on improving but what I didn’t know I needed was another person "in the room". The meetings Kristi and I have consistently deliver new opportunities, reassure me in difficult situations, and uncover blind spots. Must have for executive leaders."

Francesca Jabbour

Director of Customer Success, LeaseCake

"Kristi's inspiring guidance was instrumental as I stepped into a new director role and tackled an organization-wide transformation. Her keen auditing skills and strategic insights empowered me to excel in record time. I deeply value her leadership and highly recommend her to anyone looking to elevate their customer success expertise."

Brenda Salce-Garcia

VP of Client Success, Madhive

"As we transformed our Customer Success team, we brought in Kristi Faltorusso for an on-site training workshop. Her expertise, insights, and resources were invaluable, equipping our team to embrace change with confidence. Kristi’s impact was immediate and lasting—we highly recommend her to any organization looking to elevate their CS practice."

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