Hey!

I'M KRISTI.

My guess is that if you've found yourself here on my site that someone you trust mentioned my name, you've stumbled across one of my LinkedIn posts, you've followed the Top 25 CS Influencers list, you've heard me speak at an event or attended one of my famous CS Leadership Bootcamps. Whatever path you took, I'm glad you're here. This site is filled with tons of resources and insights to help you become the best Customer Success Professional you can be.

Allow me to share a bit more of my journey and how I can help you, your team and your company embrace a more customer-centric approach to success.

Learn More

Step 1, Start by signing up for The Journey

Join the 10,000+ professionals who have signed up or followed me as I share my experiences, learnings and advice from my 13+ year professional journey in Customer Success, leadership and SaaS.

In this bi-weekly newsletter you can expect to hear real and relatable stories, expert advice from an active practitioner and get access to resources to make you a better Customer Success professional, leader and YOU.

Now Here's How We Can Work Together

I've worked with hundreds of brands on their Customer Success efforts. Whether that's hiring, building processes, designing a strategy, consulting or educating, so I am sure there is a way I can support you too.

SERVICES

Let's rethink your approach to Customer Success.

Whether you need coaching, consulting, mentorship or professional services we have packages to meet your needs.

SERVICES

INSIGHTS

Let me share my thoughts on Customer Success and more.

INSIGHTS

TEMPLATES

I've done the work so you don't have to.

Browse dozens of Customer Success templates to help you jump start your projects.

TEMPLATES

CS Starter Kit Image (600 × 600 px) (1000 × 1000 px) (1).png

RESOURCES

Oprah's not the only one with a list.

Take a look at my recommended books to read, people to follow, recruiters to leverage and more.

RESOURCES

EDUCATION

Break in or break out with these online CS Courses.

Browse my online course - CS 101, Customer Alignment and more.

EDUCATION

PODCASTS

Come for the learnings stay for the laughter.

Join me as I take the mic with dozens of leaders and talk about career paths, CS and more.