What happens when the structure gets built.
"Some things were going great and some I was working on improving but what I didn’t know I needed was another person "in the room". The meetings Kristi and I have consistently deliver new opportunities, reassure me in difficult situations, and uncover blind spots. Must have for executive leaders."
Marius Laza
CCO, Tidio
"Kristi's inspiring guidance was instrumental as I stepped into a new director role and tackled an organization-wide transformation. Her keen auditing skills and strategic insights empowered me to excel in record time. I deeply value her leadership and highly recommend her to anyone looking to elevate their customer success expertise."
Francesca Jabbour
Director of CS, LeaseCake
"As we transformed our Customer Success team, we brought in Kristi Faltorusso for an on-site training workshop. Her expertise, insights, and resources were invaluable, equipping our team to embrace change with confidence. Kristi’s impact was immediate and lasting—we highly recommend her to any organization looking to elevate their CS practice."
Brenda Salce-Garcia
VP of CS, Madhive
“Kristi Faltorusso’s training at our team retreat delivered exceptional value and immediately actionable insights. Her session was transformative, combining strategic frameworks with practical tools we could use right away. The real-world examples and case studies made the content relatable, credible, and directly applicable to our own client relationships.”
Sherry Calkins
SVP of Global Accounts, Geotab
By the Numbers
3,500+
Companies Consulted
Advised and Trained
Advised, trained, and audited across every stage of post-sale, from Series A to public companies.
65k+
Followers across platforms
CS leaders and practitioners who read, watch, or listen to what I put out daily.
30B+
Impacted Revenue
The combined customer revenue under management across the companies I've worked with.
14+
Years of B2B SaaS Customer Success
Building, scaling, and transforming CS teams from inside the business, not from the sidelines.
CS isn't a support function. It's your growth engine.
Every stat above comes from the same belief: retention and expansion aren't the byproduct of good service, they're the result of a system. That's what I build.
Built for your business. Not someone else's.
The framework is proven. The application is yours. Every Series A–C SaaS company has different customers, different teams, different gaps. EVOLVE™ gives us the structure, but how we deploy it is built entirely around yours. No copy-paste. No one-size-fits-all.
Hey there,
I'm Kristi
I'm a CCO-turned-consultant who's built Customer Success from the inside, five times, at hyper-growth B2B SaaS companies. I've seen what breaks, what scales, and what actually drives retention. Now I help Series A–C founders and CS leaders build the infrastructure to make it predictable.
No fluff. No theory. Just the work.
Latest thoughts from the
After the Close Blog
Stories and Advice for Modern Leaders
Listen While You Lead
Two podcasts, one mission: help you lead better. After the Close covers the real strategies behind scaling Customer Success. She's So Suite is honest conversations with women leading at the highest levels.
Tune in to the latest Episode
There’s a new episode dropping every week, and trust me,
you don’t want to miss it.
Follow along on Spotify, YouTube, Apple, or Amazon.
And if you’re into it, tell me what you think.
Rate it, review it, or pass it to a friend or colleague. Sharing is caring…
and it helps the show reach the people who need it.
.png)
%20(1).png)
Sign Up for
The Journey
A weekly newsletter read by 20,000+ CS leaders and SaaS founders. Real stories, sharp strategies, and lessons from the frontlines, delivered straight to your inbox every week.