TRUSTED BY
WHICH ONE SOUNDS LIKE YOU?
You're building your CS function from scratch.
You have funding and a leader building CS for the very first time. I'll help you get it right before it needs rebuilding.
Something is off, and nobody can tell you what.
Renewals feel shaky, but every dashboard says green. I'll find what's broken and fix it with your team before it costs you.
There's money in the base you aren't collecting.
Nothing's on fire, but expansion is happening by accident. I'll show you where revenue is hiding in the customers you have.
THE REAL PROBLEM
Stop with the random acts of Customer Success.
A QBR here, a health score there, an onboarding checklist someone built in 2021 and nobody’s touched since. Most companies have plenty of activity after the close, and almost none of it is connected, which is exactly why renewals still feel like a coin flip.
HOW I WORK
Your CS leader
is the fire.
I’m the gasoline.
I work alongside the leader you already have so they move faster and make fewer expensive mistakes.
Meet Clara
_edited.jpg)
The CCO in
your corner.
My clients say I feel like part of their team.
CUSTOMER REVENUE ADVISOR
WHAT I DO
Three ways to keep and grow the revenue you’ve already won.
Advisory
A scoped engagement that fixes real
problems with your team, built to stick.
01
coaching
Private coaching for CS leaders who want a seat at the leadership table.
02
enablement
Hands-on workshops and training that put your CS team on the same playbook.
03
If you’re a high-growth B2B company serious about customer outcomes, she’s an unfair advantage.
Across multiple PeakSpan portfolio companies, Kristi has consistently accelerated the maturity of customer success organizations in ways that directly move the needle on NRR and long-term enterprise value.
Jack Freeman, Partner, PeakSpan Capital
$30B+
Customer
revenue impacted
5X
CS leader &
Chief Customer Officer
5,500+
Companies advised, trained and audited
15+
Years in B2B SaaS Customer Success and Experience
What you need to know about working with me?
FAQ
No, and that’s the point. Your leader is the fire and I’m the gasoline, so I work alongside the person you already have and help them move faster with fewer expensive mistakes.
I do. There’s no senior partner who sells the deal and a junior team who shows up after, so the person on the first call is the person in the room.
Projects start at six months, because real change takes at least that long to stick, and plenty of clients keep going after that. Audits, workshops and coaching run on their own timelines.
Every engagement is priced by scope, never by the hour, and the 30-minute diagnostic gets you a real number.
Your time and your buy-in. The work goes best when the CEO is in the room, not just on the invoice, because customer revenue belongs to the whole leadership team.
