The Customer Success
Hotline Podcast
Your favorite customer success personalities answer your hardest customer success questions in this hotline modeled podcast.
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the latest
episode
Meet Your Hosts.
Hosted by Customer Success experts Kristi Faltorusso and Stijn Smet, the Customer Success Hotline is your go-to resource for tackling CS challenges. With their combined expertise, candid advice, and actionable insights, Kristi and Stijn deliver practical solutions to help you navigate the complexities of Customer Success and drive impactful results.
CCO
Kristi Faltorusso
Kristi has spent over a decade building, scaling and transforming Customer Success teams and is currently the CCO at ClientSuccess, a Customer Success Management solution helping Customer Success teams manage from "new to renew".
Head of Customer Success
Stijn (Stino) Smet
Stijn Smet is a visionary leader in Customer Success with a passion for driving growth and building high-performing teams. Known for his strategic insights and customer-centric approach, Stijn specializes in creating scalable processes that deliver exceptional outcomes.