CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Your Customers Are On PTO, Now What?: How to Get Ahead of Your December Renewals
Get Started on the Right Foot: Knowing What You Don't Know
Anatomy of a Good Follow-Up Email
Have You Been Ghosted? 5 Tips to Help You Engage Dark Customers
Setting Your Week Up for Success as a Customer Success Manager
Agenda vs. Objective: Why Your Customer Meeting Needs Both
Onboarding Ownership: Dedicated Team vs. Customer Success Management
Early Arrival: 4 Reasons to Introduce Customer Success in the Sales Cycle
Forget the Onboarding Kickoff, it's all about the Partnership Kickoff
Sales to Customer Success Knowledge Transfer: The Most Critical Internal Discussion