Bootcamp

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Mar 7, 20241 min read

CS Leadership Bootcamp - Q1 2024: Designing a Content Strategy to Help Customers Succeed

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to design a content strategy to...

Mar 1, 20240 min read

CS Leadership Bootcamp - Q1 2024: Using Churn and Risk Data to Drive Your New Strategy

Mar 1, 20240 min read

CS Leadership Bootcamp - Q1 2024: Launching Scaled Programs to Support a 1:Many Enablement Approach for Your Customers

Feb 16, 20241 min read

CS Leadership Bootcamp - Q1 2024: Moving from Full Stack CSMs and Introducing Specialty Roles

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to shift your CSMs from managing all...

Dec 20, 20231 min read

Launching a Community Platform for Your Customers

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares her journey, successes and pitfalls of launching a...

Dec 20, 20231 min read

Moving to a Pooled Customer Success Model

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares how to move from a high engagement model to a pooled or...

Dec 20, 20231 min read

Deploying a Customer Success Management Platform the Right Way

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best way to build, deploy and drive...

Dec 20, 20231 min read

Designing a Success Probability Score to Predict Customer Success

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design and deploy a Success Probability...

Dec 20, 20231 min read

Designing an Effective Product Feedback Loop to Drive Innovation for Customers

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she talks through her approach to capturing and leveraging customer...

Dec 20, 20231 min read

Zooming into the Right Data to Uncover Risk Themes to Tackle Strategically

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she highlights a multitude a ways to identify customer risk and how...

Dec 20, 20231 min read

Internal QBR’s to Support Reflection, Planning and Action to Drive the Right Outcomes

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares her internal QBR framework that allows her team to reflect...

Dec 20, 20231 min read

Creating a Customer Success Board Deck that Tells a Story

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she sets you up with a framework to use in the boardroom to tell your...

Dec 20, 20231 min read

Designing an Audit Process for Your Customers to Maximize Value

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design an audit process your CSMs can...

Dec 20, 20231 min read

New CSM Onboarding - How to Get Your CSM Ramped without a Formal Training Team

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through her approach to onboarding and ramping new CSMs...

Dec 20, 20231 min read

Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she educates you on how to use customer product usage and adoption...

Dec 20, 20231 min read

Launching a Customer Community Before You Think You’re Ready

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she guides you through the early stages of Customer community...

Dec 20, 20231 min read

Designing a Scaled Customer Success Program That All Your Customers Will Benefit From

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best ways to design, launch and iterate on...

Dec 20, 20231 min read

Executing a Flexible Yet Repeatable Onboarding Framework

We know effective and successful Onboarding supports the long term success of your customers, so we have to focus on enhancing the...

Dec 20, 20231 min read

Managing the Renewal Process from Start to Finish

With so many Customer Success teams taking over and managing the renewal process it is so critical for teams to know how to effectively...

Dec 20, 20231 min read

Designing Leverage Ratios for Your CS Team

Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss creating...