Bootcamp 2/2

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Dec 20, 20231 min read

Using Your NPS Campaign to Power Your Business

Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss the value...

Dec 20, 20231 min read

Designing Playbooks to Power Your Customer Journey

Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she walks you through the why and how of designing powerful playbooks...

Dec 20, 20231 min read

Executing Account Transitions That Excite Customers and Reduce Risk

In this session, Kristi Faltorusso, VP of Customer Success for ClientSuccess, discusses "Executing Account Transitions that Excite...

Dec 20, 20231 min read

Creating a Renewal and Forecasting Model That Works

Managing the renewal with your customer in an effective manner is critical. CSPs need to make sure they manage the process in a way that...

Dec 20, 20231 min read

Customer Offboarding and Exit Interviews to End on a High Note

Customers will inevitably churn, but how you manage that process and experience will dictate what they say about you and if they will...

Dec 20, 20231 min read

How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend

Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she introduces her Customer Objectives Review (COR) meeting as a new...

Dec 20, 20231 min read

Architecting Your Customer Success Interview Process

Staffing your Customer Success team with the right candidates is critical; if you get this wrong it's not only costing your company a lot...

Dec 20, 20231 min read

Moving to a Partnership Kickoff Framework

You only have one opportunity to make a first impression, so make it count. Over the past few years we've observed that many SaaS...

Dec 20, 20231 min read

Designing a Voice of Customer Program to Power Your Future

What are you doing with all of the feedback your customers are sharing? Wait, you are not collecting feedback from your customers? Let’s...

Nov 1, 20231 min read

Anatomy of a High-Performing Health Score for Your Customer Success Team

Designing a Customer Health Score might be one of the most important and daunting exercises for a Customer Success Leader. Often times...

Nov 1, 20231 min read

How to Design Your Customer Journey for Your Customer Success Program

Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she discusses "How to Design Your Customer Journey". Whether you...