CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Customer Success: The Ambassadors of Change Management
10 Common Churn Reasons
Real Housewives of Customer Success (With Vice President of Customer Success at IntelliShift, Kristi Faltorusso)
How to Narrow the Gender Pay Gap During Hiring Process
Navigating the COVID-19 Pandemic Successfully
5 Steps to an Effective Customer Success Interview Process
CX Sells Podcast: The Evolution of CS
Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success
Switching From Reactive to Proactive CS
Employee Success us Customer Success, with Kristi Faltorusso
What To Do When Mergers and Acquisitions Take Place
How to Transform Customer Success to Drive Retention
Do You Have Doubts About Customer Success
Rethinking Your Kickoffs With The Partnership Kickoff Model
So who's in charge of churn? Not the customer success team!
Transformation Management for Customer Success in the Fleet Industry
CX Sells Podcast - Evolution of the CS Profession and the CSM Role in 2021
Getting Through the COVID-19 Pandemic Successfully