Video

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Nov 20, 20241 min read

Productea: 84: Kristi Faltorusso - Aligning Customer Success and Product Management

Kristi Faltorusso, a CS executive and coach, joins me in this high-energy conversation about customer success-assisted onboarding,...

Nov 20, 20241 min read

Master AI in Customer Success: The 5 Pillars You Need Now

In this transformative presentation from the 2024 ClientSuccess CS100 Summit, Kristi Faltorusso shares the 5 Pillars of AI for Customer...

Nov 5, 20241 min read

No Hold Time: Selfless Giving and Building a Customer Success Team | Kristi Faltorusso (ClientSuccess)

Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through...

Nov 1, 20241 min read

Rocketlane: Propel 24 - Allowing Customer Results to Drive Your Strategy

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she puts results back at the center of onboarding and implementation....

Nov 1, 20241 min read

Customer Growth Club: Episode 4: The art and execution of customer journey mapping

In this episode of the Customer Growth Podcast, Christian Lenski interviews Kristi Faltorusso, Chief Customer Officer at Client Success,...

Jun 28, 20242 min read

If Your Customer Success Team Isn't Defining Your ICP, You're Acquiring Churn

In today's competitive business landscape, understanding your Ideal Customer Profile (ICP) is crucial for targeting the right prospects...

Apr 30, 20241 min read

The Data-Driven CCO: Transforming Customer Insights into Strategic Actions

In leading a Customer Success team, you'll find that there's such a thing as too much data. So how do you avoid "paralysis by analysis"?...

Apr 25, 20244 min read

She's So Suite: The Athlete turned Chief Executive Officer at Joor

LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND KRISTIN DISCUSS: Building a Trusted Team: The significance of...

Mar 8, 20240 min read

B2B Fusion: Account Based Friday - How can you reach the next level of Customer Success?

Mar 8, 20241 min read

SaaS Leaders Lounge Podcast: Episode 18: Role of a CCO in Driving Business Impact Featuring Kristi Faltorusso

00:00 Introduction and Setting the Stage 00:42 Challenges of Meeting Customers in Person 03:18 Selling a Product Geared Towards Customer...

Mar 7, 20241 min read

CS Leadership Bootcamp - Q1 2024: Designing a Content Strategy to Help Customers Succeed

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to design a content strategy to...

Mar 1, 20240 min read

CS Leadership Bootcamp - Q1 2024: Using Churn and Risk Data to Drive Your New Strategy

Mar 1, 20240 min read

CS Leadership Bootcamp - Q1 2024: Launching Scaled Programs to Support a 1:Many Enablement Approach for Your Customers

Feb 16, 20241 min read

CS Leadership Bootcamp - Q1 2024: Moving from Full Stack CSMs and Introducing Specialty Roles

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to shift your CSMs from managing all...

Feb 15, 20240 min read

Customer Success Leadership Roundtable: The Importance of CS Leadership Owning a Number

Jan 22, 20240 min read

How to Exude Confidence in All Engagements and Communication

Jan 19, 20240 min read

Designing Sustainable Success: How to Build an Optimized Success Program to Withstand any Market

Dec 21, 20231 min read

What to do with a Non-ICP Customer?

What to do as a Customer Success Manager when you just received a non-ICP Customer from an AE. Step 1, don't worry. Join me as I walk...

Dec 21, 20231 min read

What is an ICP and Why is it Important?

Did you just hear the team Ideal Customer Profile or ICP and you're unsure what it is and why it's important. In this video I'll define...

Dec 21, 20231 min read

Expectations of a Top Performing CSM

If you're a CSM you might be struggling to understand what's expected of you by your manager and your business. I've devised a list of 20...