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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Dec 21, 20231 min read
What to do with a Non-ICP Customer?
What to do as a Customer Success Manager when you just received a non-ICP Customer from an AE. Step 1, don't worry. Join me as I walk...
Dec 21, 20231 min read
What is an ICP and Why is it Important?
Did you just hear the team Ideal Customer Profile or ICP and you're unsure what it is and why it's important. In this video I'll define...
Dec 21, 20231 min read
Expectations of a Top Performing CSM
If you're a CSM you might be struggling to understand what's expected of you by your manager and your business. I've devised a list of 20...
Dec 21, 20231 min read
Defining Your Customers Goals
Helping our customers define their business goals and objectives for the partnership is critical to everyone's success - yet this is...
Dec 21, 20231 min read
Defining Customer Success
You're probably hearing a lot about Customer Success but you're still unclear about what Customer Success is and what a Customer Success...
Dec 20, 20231 min read
CSM Mastermind: The Love-Hate Relationship with Sales
In this CSM Mastermind, host Andrew Marks and three Customer Success professionals--Amanda O'Brien, Kristi Faltorusso, and Nicholas...
Dec 20, 20233 min read
CX Influencer Shares Thoughts - Customer Experience Chats With Kristi Faltorusso of ClientSuccess
Our conversation with Kristi Faltorusso of ClientSuccess shed light on the evolving landscape of customer experience and the strategies...
Dec 20, 20231 min read
How Training Impacts CS and Business Growth with Kristi Faltorusso, CCO at ClientSuccess
Previous client success strategies are quickly becoming obsolete. Which means continuous internal training needs to a top priority for...
Dec 20, 20231 min read
Digital CS, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success
Wow - what a fun one we have for you today. Kristi Faltorusso certainly needs no introduction. Aside from her resume being a mile long,...
Dec 20, 20232 min read
Kristi Faltorusso on Customer Success Evangelism from the Outside In
Today’s guest is Kristi Faltorusso, Chief Customer Officer at ClientSuccess and an active evangelist of the practice of customer success...
Dec 20, 20231 min read
GSD Podcast: Driving Revenue Growth Through CSM with Chad Horenfeldt and Kristi Faltorusso
In this enlightening dialogue, our host Jeff Kushmerek was joined by Chad Horenfeldt and Kristi Faltorusso to discuss the critical...
Dec 20, 20231 min read
Uncover Superior Customer Success!
Welcome to Unexpected Journey! Today we have Kristi Faltorusso, an award winning Customer Success Executive with experience in building,...
Dec 20, 20231 min read
Customer Experience: Q1 in Review
Catch Unexpected Journey Podcast's Special Feature Customer Experience: Q1 in Review Panel featuring Rick Denton, Founder & Managing...
Dec 20, 20231 min read
Customer Success Leadership Roundtable: Capacity Planning and Forecasting
In this CS Leadership Roundtable, host Andrew Marks and three Customer Success professionals--Chad Gagnon, Kristi Faltorusso, and Olivia...
Dec 20, 20231 min read
Launching a Community Platform for Your Customers
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares her journey, successes and pitfalls of launching a...
Dec 20, 20231 min read
Moving to a Pooled Customer Success Model
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares how to move from a high engagement model to a pooled or...
Dec 20, 20231 min read
Deploying a Customer Success Management Platform the Right Way
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best way to build, deploy and drive...
Dec 20, 20231 min read
Designing a Success Probability Score to Predict Customer Success
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design and deploy a Success Probability...
Dec 20, 20231 min read
Designing an Effective Product Feedback Loop to Drive Innovation for Customers
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she talks through her approach to capturing and leveraging customer...
Dec 20, 20231 min read
CSM Mastermind: Understanding and Defining Customer Business Outcomes
During this live online event, we asked three Customer Success pros to discuss how to better understand and define customer business...
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