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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Dec 20, 20231 min read
What To Do When Mergers and Acquisitions Take Place
Tens of thousands of companies engage in mergers and acquisitions every year. The effects of merger and acquisition (M&A) on your...
Dec 20, 20231 min read
Executing Account Transitions That Excite Customers and Reduce Risk
In this session, Kristi Faltorusso, VP of Customer Success for ClientSuccess, discusses "Executing Account Transitions that Excite...
Dec 20, 20231 min read
Creating a Renewal and Forecasting Model That Works
Managing the renewal with your customer in an effective manner is critical. CSPs need to make sure they manage the process in a way that...
Dec 20, 20231 min read
How to Transform Customer Success to Drive Retention
On this episode of the Scaleup Valley podcast, Mike Dias speaks with Kristi Faltorusso, VP of Customer Success at Client Success Key...
Dec 20, 20231 min read
Do You Have Doubts About Customer Success
Do you have doubts about customer success? Learn with our guests from Bizzabo and BetterCloud and clear all your doubts. - Host: Ryan...
Dec 20, 20231 min read
The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift
High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how...
Dec 20, 20231 min read
Customer Offboarding and Exit Interviews to End on a High Note
Customers will inevitably churn, but how you manage that process and experience will dictate what they say about you and if they will...
Dec 20, 20231 min read
How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend
Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she introduces her Customer Objectives Review (COR) meeting as a new...
Dec 20, 20231 min read
Architecting Your Customer Success Interview Process
Staffing your Customer Success team with the right candidates is critical; if you get this wrong it's not only costing your company a lot...
Dec 20, 20231 min read
Do the Best CS LEaders Start as Front-Line CSMs
Kristi Faltorusso, one of the top influencers in customer success, will share her thoughts and lead a discussion on this topic. She’ll...
Dec 20, 20231 min read
ClientSuccess 2021 State of Customer Success
Thanks to everyone from the customer success community who took time to provide input on the state of the industry. We gathered some...
Dec 20, 20231 min read
Moving to a Partnership Kickoff Framework
You only have one opportunity to make a first impression, so make it count. Over the past few years we've observed that many SaaS...
Dec 20, 20231 min read
Rethinking Your Kickoffs With The Partnership Kickoff Model
In this episode, we have Kristi Faltorusso, VP - Customer Success at Client Success. She was named one of the Top 25 CS Influencers 2020....
Dec 20, 20231 min read
So who's in charge of churn? Not the customer success team!
Hear from Kristi Faltorusso, VP of Customer Success at IntelliShift, about how the team at IntelliShift runs churn analysis and...
Dec 20, 20231 min read
Transformation Management for Customer Success in the Fleet Industry
Precursive CEO, Jonathan Corrie is in conversation with Kristi Faltorusso, VP Customer Success - Intellishift. They discuss...
Dec 20, 20231 min read
CX Sells Podcast - Evolution of the CS Profession and the CSM Role in 2021
This week on CX Sells Podcast Season 2, we are joined by Kristi Faltorusso, Top 25 Customer Success Influencer and the VP of Customer...
Dec 20, 20231 min read
Getting Through the COVID-19 Pandemic Successfully
Sail through the COVID-19 pandemic successfully with these top tips from Kristi Faltorusso, ClientSuccess. 1. Make your customers your...
Dec 20, 20231 min read
Reactive CS to Proactive CS
Kristi Faltorusso, VP of Customer Success at ClientSuccess, Founder of CS Real Simple, and Award-Winning Customer Success Executive tells...
Dec 20, 20231 min read
Evolution of CS in a World of CX
Customer success is evolving at the same speed as customer experience. Learn insider tips on this subject with Kristi Faltorusso from...
Dec 20, 20231 min read
Moments of truth: Implementing a CS Lead Framework for Customer Communications
In this Moment of Truth, Kristi Faltorusso from Intellishift talks about a framework that she’s developed to coordinate customer...
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