Webinar

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Nov 1, 20241 min read

Rocketlane: Propel 24 - Allowing Customer Results to Drive Your Strategy

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she puts results back at the center of onboarding and implementation....

Apr 30, 20241 min read

The Data-Driven CCO: Transforming Customer Insights into Strategic Actions

In leading a Customer Success team, you'll find that there's such a thing as too much data. So how do you avoid "paralysis by analysis"?...

Mar 7, 20241 min read

CS Leadership Bootcamp - Q1 2024: Designing a Content Strategy to Help Customers Succeed

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to design a content strategy to...

Mar 1, 20240 min read

CS Leadership Bootcamp - Q1 2024: Using Churn and Risk Data to Drive Your New Strategy

Mar 1, 20240 min read

CS Leadership Bootcamp - Q1 2024: Launching Scaled Programs to Support a 1:Many Enablement Approach for Your Customers

Feb 16, 20241 min read

CS Leadership Bootcamp - Q1 2024: Moving from Full Stack CSMs and Introducing Specialty Roles

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to shift your CSMs from managing all...

Feb 15, 20240 min read

Customer Success Leadership Roundtable: The Importance of CS Leadership Owning a Number

Jan 22, 20240 min read

How to Exude Confidence in All Engagements and Communication

Dec 20, 20231 min read

CSM Mastermind: The Love-Hate Relationship with Sales

In this CSM Mastermind, host Andrew Marks and three Customer Success professionals--Amanda O'Brien, Kristi Faltorusso, and Nicholas...

Dec 20, 20231 min read

Customer Success Leadership Roundtable: Capacity Planning and Forecasting

In this CS Leadership Roundtable, host Andrew Marks and three Customer Success professionals--Chad Gagnon, Kristi Faltorusso, and Olivia...

Dec 20, 20231 min read

Launching a Community Platform for Your Customers

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares her journey, successes and pitfalls of launching a...

Dec 20, 20231 min read

Moving to a Pooled Customer Success Model

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares how to move from a high engagement model to a pooled or...

Dec 20, 20231 min read

Deploying a Customer Success Management Platform the Right Way

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best way to build, deploy and drive...

Dec 20, 20231 min read

Designing a Success Probability Score to Predict Customer Success

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design and deploy a Success Probability...

Dec 20, 20231 min read

Designing an Effective Product Feedback Loop to Drive Innovation for Customers

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she talks through her approach to capturing and leveraging customer...

Dec 20, 20231 min read

CSM Mastermind: Understanding and Defining Customer Business Outcomes

During this live online event, we asked three Customer Success pros to discuss how to better understand and define customer business...

Dec 20, 20231 min read

Don't Just Sit At The Table; It's Time To Flip It - Kristi Faltorusso CCO

Kristi Faltorusso (Chief Customer Officer, ClientSuccess) talks about how CS leaders can regain power. Learn more about ClientSuccess and...

Dec 20, 20231 min read

Zooming into the Right Data to Uncover Risk Themes to Tackle Strategically

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she highlights a multitude a ways to identify customer risk and how...

Dec 20, 20231 min read

Internal QBR’s to Support Reflection, Planning and Action to Drive the Right Outcomes

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she shares her internal QBR framework that allows her team to reflect...

Dec 20, 20231 min read

Creating a Customer Success Board Deck that Tells a Story

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she sets you up with a framework to use in the boardroom to tell your...