Webinar 2/3

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Dec 20, 20231 min read

Designing an Audit Process for Your Customers to Maximize Value

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through how to design an audit process your CSMs can...

Dec 20, 20231 min read

New CSM Onboarding - How to Get Your CSM Ramped without a Formal Training Team

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through her approach to onboarding and ramping new CSMs...

Dec 20, 20231 min read

Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she educates you on how to use customer product usage and adoption...

Dec 20, 20231 min read

Launching a Customer Community Before You Think You’re Ready

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she guides you through the early stages of Customer community...

Dec 20, 20231 min read

Designing a Scaled Customer Success Program That All Your Customers Will Benefit From

Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best ways to design, launch and iterate on...

Dec 20, 20230 min read

Running a Customer Objectives Review (COR) Meeting

Dec 20, 20231 min read

Executing a Flexible Yet Repeatable Onboarding Framework

We know effective and successful Onboarding supports the long term success of your customers, so we have to focus on enhancing the...

Dec 20, 20231 min read

Managing the Renewal Process from Start to Finish

With so many Customer Success teams taking over and managing the renewal process it is so critical for teams to know how to effectively...

Dec 20, 20231 min read

Designing Leverage Ratios for Your CS Team

Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss creating...

Dec 20, 20231 min read

Using Your NPS Campaign to Power Your Business

Join Dave Blake, CEO/Founder of ClientSuccess as he hosts Kristi Faltorusso, VP of Customer Success at ClientSuccess to discuss the value...

Dec 20, 20231 min read

Designing Playbooks to Power Your Customer Journey

Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she walks you through the why and how of designing powerful playbooks...

Dec 20, 20231 min read

5 Playbooks Every CS Team Should Develop

Operationalizing your most common customer management plays ensures that the right things are happening at the right time. Join us as we...

Dec 20, 20231 min read

Executing Account Transitions That Excite Customers and Reduce Risk

In this session, Kristi Faltorusso, VP of Customer Success for ClientSuccess, discusses "Executing Account Transitions that Excite...

Dec 20, 20231 min read

Creating a Renewal and Forecasting Model That Works

Managing the renewal with your customer in an effective manner is critical. CSPs need to make sure they manage the process in a way that...

Dec 20, 20231 min read

The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift

High growth? Limited resources? Only 24 hours in the day? Chances are that in Customer Success you’ve faced one of these barriers. So how...

Dec 20, 20231 min read

Customer Offboarding and Exit Interviews to End on a High Note

Customers will inevitably churn, but how you manage that process and experience will dictate what they say about you and if they will...

Dec 20, 20231 min read

How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend

Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she introduces her Customer Objectives Review (COR) meeting as a new...

Dec 20, 20231 min read

Architecting Your Customer Success Interview Process

Staffing your Customer Success team with the right candidates is critical; if you get this wrong it's not only costing your company a lot...

Dec 20, 20231 min read

Do the Best CS LEaders Start as Front-Line CSMs

Kristi Faltorusso, one of the top influencers in customer success, will share her thoughts and lead a discussion on this topic. She’ll...

Dec 20, 20231 min read

ClientSuccess 2021 State of Customer Success

Thanks to everyone from the customer success community who took time to provide input on the state of the industry. We gathered some...