Webinar 3/3

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Dec 20, 20231 min read

Moving to a Partnership Kickoff Framework

You only have one opportunity to make a first impression, so make it count. Over the past few years we've observed that many SaaS...

Dec 20, 20231 min read

Reactive CS to Proactive CS

Kristi Faltorusso, VP of Customer Success at ClientSuccess, Founder of CS Real Simple, and Award-Winning Customer Success Executive tells...

Dec 20, 20231 min read

Evolution of CS in a World of CX

Customer success is evolving at the same speed as customer experience. Learn insider tips on this subject with Kristi Faltorusso from...

Dec 20, 20231 min read

Moments of truth: Implementing a CS Lead Framework for Customer Communications

In this Moment of Truth, Kristi Faltorusso from Intellishift talks about a framework that she’s developed to coordinate customer...

Dec 20, 20231 min read

Designing a Voice of Customer Program to Power Your Future

What are you doing with all of the feedback your customers are sharing? Wait, you are not collecting feedback from your customers? Let’s...

Nov 1, 20231 min read

Anatomy of a High-Performing Health Score for Your Customer Success Team

Designing a Customer Health Score might be one of the most important and daunting exercises for a Customer Success Leader. Often times...

Nov 1, 20231 min read

How to Design Your Customer Journey for Your Customer Success Program

Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she discusses "How to Design Your Customer Journey". Whether you...