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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Tailoring Customer Onboarding to Solve Pain Points with Kristi Faltorusso, CCO @ClientSuccess
Todd Kirk and Casey Trujillo are joined by Kristi Faltorusso, the Chief Customer Officer for ClientSuccess. They emphasize the need to...
The Hyperengage Podcast: Mastering Customer Success: Expert Insights from CCO at ClientSuccess
Kristi Faltorusso, CCO at ClientSuccess, really hit it home with her advice. Recognizing your true strengths is crucial. 💪 Some of us...
The Customer Success Playbook: Season 2 Episode 14 - Kristi Faltorusso
Introduction: In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client...
The Data-Driven CCO: Transforming Customer Insights into Strategic Actions
In leading a Customer Success team, you'll find that there's such a thing as too much data. So how do you avoid "paralysis by analysis"?...
Capturing the Definition of Customer Success with Kristi Faltorusso
Kristi Faltorusso discusses her journey from Marketing to Chief Customer Officer, emphasizing celebrating success and navigating the...
The Customer Success Pro: Customer Success Career Path to the C-Suite with Kristi Faltorusso
Navigating your Customer Success Career with Kristi Faltorusso In this episode of the Customer Success Pro podcast, Anika Zubair...
Lifetime Value: Common Misconceptions of Customer Success
We in Customer Success spend a good deal of time talking about what it is that we do (almost anything, depending). But there is an art to...
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