top of page
CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso
In this episode of The eCommerce Customer Experience Podcast, Kristi Faltorusso, Chief Customer Officer of ClientSuccess, joins Chris...
Kristi Faltorusso on Healthy Conflict
Kristi Faltorusso is VP of customer success at ClientSuccess and an award winning Customer Success Executive with experience in building,...
Why Happy Customers Aren't Enough
Kristi is an absolute star when it comes to customer success management. She was in the top 25 Customer Success influencers for the last...
Women in Tech Series: Kristi Faltorusso Chief Customer Officer at ClientSuccess Shares the Importance of Balance and Boundaries
Welcome to the Women in Tech Series from the Global Tech Leaders Podcast. Today we are speaking to Kristi Faltorusso Chief Customer...
Driving Revenue Growth Through CSM
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success,...
Step Up, Own Your Role, and Be Accountable
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success,...
Market-to-Revenue with Kristi Faltorusso
What are 3 ways that your team converts your market into revenue? I oversee the customer experience teams. I run customer success,...
bottom of page