Driving Revenue Growth Through CSM
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success,...
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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Step Up, Own Your Role, and Be Accountable
Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success,...
Market-to-Revenue with Kristi Faltorusso
What are 3 ways that your team converts your market into revenue? I oversee the customer experience teams. I run customer success,...
Hunting for the Magic Metric with Kristi Faltorusso
Hunting for the magic metric in CX? We're disentangling the experience barometer mania this week with Kristi Faltorusso, an award winning...
Hot To Successfully Scale Customer Success
Join us with guest Kristi Faltorusso, VP of Customer Success at ClientSuccess, a leading customer success management solution, where she...
How to Build Your Personal Brand with Kristi Faltorusso
In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Kristi Faltorusso, VP of...
Episode Fifteen: The One with Kristi Faltorusso
Another natural, authentic and insightful conversation on this week's podcast episode. Our host, Kellie Lucas, chats with Kristi...
Finding Your Voice
In this episode, I talk with Kristi about her fascinating journey. We had a blast hanging out and discussing everything from footwear to...
Automation in a High Engagement Model
In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Kristi Faltorusso, VP of Customer...
Tips and Frameworks to Structuring Your Customer Success Team
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success...
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