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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
Customer Success: The Ambassadors of Change Management
Customer Success is not just an exit survey or ensuring that messaging is getting through. Kristi Faltorusso, Vice President of Customer...
10 Common Churn Reasons
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes...
Real Housewives of Customer Success (With Vice President of Customer Success at IntelliShift, Kristi Faltorusso)
Kristi Faltorusso is VP Customer Success at Intellishift and one of the most prolific Customer Success leaders in the industry. On...
How to Narrow the Gender Pay Gap During Hiring Process
Today I'm talking to the one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vice President of Customer...
Navigating the COVID-19 Pandemic Successfully
Kristi Faltorusso, VP - Customer Success, IntelliShift, speaks at SparrowCast on the best ways to get through the COVID-19 pandemic...
5 Steps to an Effective Customer Success Interview Process
5 Steps to an Effective Customer Success Interview Process The week on The GTM Kickback, we sit down with one of the most influential...
CX Sells Podcast: The Evolution of CS
This week on CX Sells Podcast Season 2, we are joined by Kristi Faltorusso, Top 25 Customer Success Influencer and the VP of Customer...
Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come...
Switching From Reactive to Proactive CS
In this episode, our host Anika Zubair chats with the inspiring Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching...
Employee Success us Customer Success, with Kristi Faltorusso
In this episode of CSM secrets, we speak with Krisi Faltorusso who is the Vice president of customer success at ClientSuccess and is also...
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