Insights | Kristi Faltorusso

CS Insights

Let me tell you what I really think about Customer Success.

Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.

Jun 17, 20233 min read

Anatomy of a Good Follow-Up Email

Jun 17, 20234 min read

Have You Been Ghosted? 5 Tips to Help You Engage Dark Customers

Jun 17, 20233 min read

Setting Your Week Up for Success as a Customer Success Manager

Jun 17, 20232 min read

Agenda vs. Objective: Why Your Customer Meeting Needs Both

Jun 17, 20233 min read

Onboarding Ownership: Dedicated Team vs. Customer Success Management

Jun 17, 20232 min read

Early Arrival: 4 Reasons to Introduce Customer Success in the Sales Cycle

Jun 17, 20234 min read

Forget the Onboarding Kickoff, it's all about the Partnership Kickoff

Jun 17, 20233 min read

CS Insights

Anatomy of a Good Follow-Up Email

Have You Been Ghosted? 5 Tips to Help You Engage Dark Customers

Setting Your Week Up for Success as a Customer Success Manager

Agenda vs. Objective: Why Your Customer Meeting Needs Both

Onboarding Ownership: Dedicated Team vs. Customer Success Management

Early Arrival: 4 Reasons to Introduce Customer Success in the Sales Cycle

Forget the Onboarding Kickoff, it's all about the Partnership Kickoff

Sales to Customer Success Knowledge Transfer: The Most Critical Internal Discussion