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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
She's So Suite: An Entrepreneur from the Start ft. Giuliana Corbo, CEO of Nearsure
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND GIULIANA DISCUSS: Embrace Failure for Growth Failure is a valuable...
Jan 123 min read
The Journey: #001 The Goal Keeper
Happy New Year! When I was a Customer Success leader early in my career, I vividly remember the day I received my annual goals from the...
Jan 122 min read
Work-Life Balance: A Myth Worth Letting Go
For years, we’ve been sold the idea of work-life balance. It’s a phrase that gets tossed around in professional circles, self-help books,...
Jan 113 min read
Why Most Companies Aren't Ready for AI—and What to Do About It
When it comes to AI, most companies aren’t as ready as they think. The problem isn’t the technology; it’s something far more fundamental:...
Jan 92 min read
Chronicles of Failure: Episode 6 Kristi Faltorusso
Asking for what you've earned, sounds so simple, but a lot of us struggle to do just that. If you find it hard to articulate your value,...
Jan 71 min read
Impact > Activities: Be Clear on the What, Flexible on the How
In leadership, customer success, and life, one mantra has guided me time and again: be clear on the what, flexible on the how. This...
Jan 72 min read
The CSM Practice Podcast: Transform Customer Onboarding
Do your customers keep getting stuck in onboarding purgatory? After this session with Kristi Faltorusso, you will learn the key steps...
Jan 71 min read
The Surf & Sales Podcast: We're All Thinking Too Small
Kristi Faltorusso Chief Customer Officer from Client Success joins us on the Surf and Sales podcast to discuss how she failed herself...
Jan 61 min read
January: The Prime Time to Align with Your Customers
If you don’t know your customers’ goals by the end of January, that’s a you problem. Let me explain. As a Customer Success Manager (CSM),...
Jan 62 min read
She's So Suite: The Marine Biologist turned President of Mosaicx ft. Rebecca Jones
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND REBECCA DISCUSS: 1. Believe in Yourself It's crucial to have...
Nov 20, 20243 min read
She's So Suite: The Musician turned Chief Human Resource Officer of Gong ft. Sunaina Lobo
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SUNAIAN DISCUSS: Visibility in Leadership Matters : The phrase...
Oct 29, 20244 min read
She's So Suite: The Teacher turned Chief People Officer at Axonius ft. Nurit Shiber
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NURIT DISCUSS: 1. Program for High School Early Entrepreneurship:...
Oct 29, 20243 min read
She's So Suite: The Medical Doctor turned (former) CEO of Radial ft. Laura Ritchey
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LAURA DISCUSS: Importance of Self-Care: Self-care becomes...
Oct 24, 20243 min read
She's So Suite: The Doctor tuned Chief Customer Officer of Salesloft ft. Sam Loveland
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SAM DISCUSS: Value of Feedback Foster growth through honest,...
Oct 24, 20242 min read
She's So Suite: The Pediatric Cardiologist turned Chief Revenue Officer at Japhy AI ft. Steph Reck
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND STEPH DISCUSS: Restructuring ChallengesDescription: Managing team...
Sep 11, 20243 min read
The Customer turned Global Head of Customer Support Operations ft. Natalie Beckerman
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NATALIE DISCUSS: 1. Power of Positivity - Belief in oneself...
Aug 13, 20243 min read
Tailoring Customer Onboarding to Solve Pain Points with Kristi Faltorusso, CCO @ClientSuccess
Todd Kirk and Casey Trujillo are joined by Kristi Faltorusso, the Chief Customer Officer for ClientSuccess. They emphasize the need to...
Aug 5, 20241 min read
She's So Suite: The Physician turned CGO ft. Summer Brown
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SUMMER DISCUSS: 1. Assertive Leadership: Women must balance...
Jul 31, 20242 min read
She's So Suite: The Writer turned CPO of Viator ft. Kristin Dorsett
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND KRISTIN DISCUSS: 1. Building Teams & Careers - Kristin Dorsett...
Jul 1, 20243 min read
She's So Suite: The Actress turned CMO of WorkRamp ft. Jack Foster
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND JACK DISCUSS: 1. Empowering Women in Leadership Foster shares...
Jun 5, 20243 min read
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