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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
The Journey: 16 Swing and a Miss
There’s a first time for everything. I’ll never forget my first board meeting as a new VP when I was presented with my first-ever...
5 days ago2 min read
The Journey: 15 Unseen, Unsaid, Unknown
I used to think I was that manager—the one everyone trusted. The cool boss. Like how Regina George's mom thought she was the "Cool Mom"....
Apr 133 min read
How to Land a Job in Customer Success - ft. 3 Customer Success Experts!
How to Land a Job in Customer Success - ft. 3 Customer Success Experts! Discover how to get a job in customer success and secure coveted...
Apr 111 min read
Stop Canceling Your 1:1s – Your Team Deserves Better
Let’s cut to the chase: If you’re regularly canceling 1:1 meetings with your team, you’re sending the wrong message—loud and clear. These...
Apr 112 min read
Rebels of SaaS: A Rebels Guide to Navigating Networking Red Flags in B2B SaaS
In this episode, we dive into the world of tech networking with special guest Kristi Faltorusso, Chief Customer Officer of ClientSuccess....
Apr 101 min read
How I Stopped Letting My Week Lead Me (And Took Back Control With Intention)
For years, I let my calendar — and my inbox — dictate my priorities. Back-to-back meetings. Constant pings. A never-ending to-do list. I...
Apr 82 min read
She's So Suite: The Spy turned CEO/Founder of Avenue Talent Partners ft. Amy Volas
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND AMY DISCUSS: Power of Communication : Effective communication is...
Mar 163 min read
She's So Suite: The Pilot turned Product Lead Growth Expert ft. Leah Tharin
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LEAH DISCUSS: Embrace Career Changes Leah's unexpected journey...
Mar 163 min read
The Journey: #011 The Next 90 Days
When I stepped into my role as a new VP of Customer Success, the welcome was overwhelming—in the best way possible. My inbox flooded...
Mar 164 min read
The Journey: #010 The Promotion Paradox
Let’s rewind a bit—before I was deep in the trenches of Customer Success, I started my career in Marketing at an agency. When I first...
Mar 92 min read
She's So Suite: The Social Worker Turned VP at Agility PR Solutions ft. Pragya Dubey
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND PRAGYA DISCUSS: 1. Importance of Perseverance Success demands...
Feb 233 min read
The Journey: #007 Uncommon Sense
When something has been obvious to you for years, it’s easy to assume it’s common sense to everyone else. But that assumption? It’s a...
Feb 163 min read
The Ops Drop S1E5: Customer Success Ops - The Best Playbook is No Playbook Featuring Kristi Faltorusso
In this episode, we sit down with Kristi Faltorusso, a seasoned Customer Success leader and Chief Customer Officer at ClientSuccess, to...
Feb 111 min read
The Leadership Mistake I Had to Unlearn
Early in my leadership career, I made a critical mistake—I gave feedback without examples. I thought I was being helpful, offering...
Feb 112 min read
How Strong Communication Saved $500K in ARR
Sounds Dramatic? Maybe. But It’s True. A few roles ago, I faced a major challenge: deprecating a product that our smaller customers...
Feb 102 min read
The Journey: #006 The Change-Up
Change management is the difference between a game-changing tech rollout and an expensive piece of shelfware collecting dust. I’ve bought...
Feb 92 min read
Mastering Delegation: The Leadership Superpower - How Delegation Almost Broke Me
Early in my career, delegation nearly broke me. Not because my team wasn’t capable, but because I didn’t know how to delegate properly. I...
Feb 82 min read
She's So Suite: The Inside Sales Rep turned Co-Founder & CEO of eWebinar ft. Melissa Kwan
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MELISSA DISCUSS: Balancing Career and Relationships Best...
Feb 23 min read
The Ripple: A Wednesday Women Podcast featuring Kristi Faltorusso
Your experience can change lives--whether you're a seasoned pro or new to leadership. Join us as Kristi Faltorusso shares how to overcome...
Jan 221 min read
The Power of Coming Together as a Leadership Team: Why Offsites Matter
As a leader, stepping away from the day-to-day grind can feel like a luxury. But it’s in those moments of reflection and alignment that...
Jan 213 min read
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