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CS Insights
Let me tell you what I really think about Customer Success.
Come along as I share my thoughts and advice on all things Customer Success and Leadership. Browse through webinars, podcasts, articles and more to get my perspective on CS and beyond.
1 day ago1 min read
Chronicles of Failure: Episode 6 Kristi Faltorusso
Asking for what you've earned, sounds so simple, but a lot of us struggle to do just that. If you find it hard to articulate your value,...
2 days ago1 min read
The CSM Practice Podcast: Transform Customer Onboarding
Do your customers keep getting stuck in onboarding purgatory? After this session with Kristi Faltorusso, you will learn the key steps...
3 days ago1 min read
The Surf & Sales Podcast: We're All Thinking Too Small
Kristi Faltorusso Chief Customer Officer from Client Success joins us on the Surf and Sales podcast to discuss how she failed herself...
Nov 20, 20241 min read
Productea: 84: Kristi Faltorusso - Aligning Customer Success and Product Management
Kristi Faltorusso, a CS executive and coach, joins me in this high-energy conversation about customer success-assisted onboarding,...
Nov 20, 20243 min read
She's So Suite: The Marine Biologist turned President of Mosaicx ft. Rebecca Jones
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND REBECCA DISCUSS: 1. Believe in Yourself It's crucial to have...
Nov 20, 20245 min read
She's So Suite: The Teacher turned CCO of Trustwell ft. Maria Burch
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND MARIA DISCUSS: Mental Wandering Insights Mind's wandering is...
Oct 29, 20244 min read
She's So Suite: The Musician turned Chief Human Resource Officer of Gong ft. Sunaina Lobo
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SUNAIAN DISCUSS: Visibility in Leadership Matters : The phrase...
Oct 29, 20243 min read
She's So Suite: The Teacher turned Chief People Officer at Axonius ft. Nurit Shiber
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NURIT DISCUSS: 1. Program for High School Early Entrepreneurship:...
Oct 24, 20243 min read
She's So Suite: The Medical Doctor turned (former) CEO of Radial ft. Laura Ritchey
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND LAURA DISCUSS: Importance of Self-Care: Self-care becomes...
Oct 24, 20242 min read
She's So Suite: The Doctor tuned Chief Customer Officer of Salesloft ft. Sam Loveland
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SAM DISCUSS: Value of Feedback Foster growth through honest,...
Sep 11, 20243 min read
She's So Suite: The Pediatric Cardiologist turned Chief Revenue Officer at Japhy AI ft. Steph Reck
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND STEPH DISCUSS: Restructuring ChallengesDescription: Managing team...
Aug 13, 20243 min read
The Customer turned Global Head of Customer Support Operations ft. Natalie Beckerman
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NATALIE DISCUSS: 1. Power of Positivity - Belief in oneself...
Jul 31, 20242 min read
She's So Suite: The Physician turned CGO ft. Summer Brown
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND SUMMER DISCUSS: 1. Assertive Leadership: Women must balance...
Jul 24, 20243 min read
She's So Suite: A Leader from the Start ft. Catherine Blackmore
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND CATHERINE DISCUSS: 1. Break the "Work Harder" Myth - Hard work...
Jul 1, 20243 min read
She's So Suite: The Writer turned CPO of Viator ft. Kristin Dorsett
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND KRISTIN DISCUSS: 1. Building Teams & Careers - Kristin Dorsett...
Jun 5, 20243 min read
She's So Suite: The Actress turned CMO of WorkRamp ft. Jack Foster
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND JACK DISCUSS: 1. Empowering Women in Leadership Foster shares...
May 22, 20243 min read
She's So Suite: The Rockstar Turned Co-Founder of CMP Research ft. Nicole Kyle
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND NICOLE DISCUSS: Embracing Diversity: Nicole Kyle discusses the...
May 8, 20243 min read
She's So Suite: The Pediatrician turned Chief Revenue Officer ft. Stephanie Valenti
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND STEPHANIE DISCUSS: Embrace New Opportunities - Seize varied roles...
Apr 30, 20242 min read
The Customer Success Playbook: Season 2 Episode 14 - Kristi Faltorusso
Introduction: In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client...
Apr 25, 20244 min read
She's So Suite: The Athlete turned Chief Executive Officer at Joor
LISTEN TO THE LATEST SHE'S SO SUITE PODCAST IN THIS EPISODE KRISTI AND KRISTIN DISCUSS: Building a Trusted Team: The significance of...
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