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Tune in to the latest Episode
Because the real work happens After the Close
After the Close is a raw, honest podcast about what actually happens after the deal is signed. From messy renewals and misaligned handoffs to hard leadership lessons and career detours, this show goes beyond the highlight reels to explore the real work of Customer Success, retention, and growth. No fluff. No spin. Just real stories and real takeaways from inside SaaS.
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Previous Episodes
A gentle archive of quiet conversations, slow thoughts, and softly spoken truths.
Revisit past episodes filled with intention — from everyday musings to deep reflections, each one designed to meet you where you are and leave you a little more grounded than before.
Episode 02
THE AI SHIT SHOW ... WHERE ARE ALL THE LEADERS
When AI is the mandate but there is no strategy in sight. How to design and lead with intent when the pressure is high.
Episode 03
Sales isn't the problem ... Misalignment is
Exploring the dynamic and divide between the Sales and Customer Success team and how to bridge the gap.
Meet Your Host
A little context on who’s behind the mic and the perspective shaping these conversations.
Because where these conversations come from matters just as much as what’s being said.
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Who's Behind the Mic
I’m Kristi Faltorusso. I’ve spent the last 14 years building, scaling, and leading Customer Success organizations in B2B SaaS. Along the way, I’ve learned that the most valuable conversations rarely happen in frameworks or highlight reels. They happen in the moments where things get messy, unclear, or uncomfortable.
This podcasts are an extension of the work I care most about: creating clarity, asking better questions, and making space for honest conversations about leadership, growth, and the human side of work. Some episodes are tactical and deeply rooted in Customer Success. Others are more personal and reflective. All of them are grounded in real experience and a belief that better conversations lead to better outcomes. These outcomes can be life changing.
Are You My Next Guest?
After the Close is where the real stories live.
Not the polished wins — but what actually happened after the deal was signed.
The onboarding that went sideways.
The renewal that almost didn’t happen.
The tough internal call where the customer's voice was missing.
The moment you had to build (or rebuild) a team from scratch.
I’m looking for authentic leaders — founders, operators, and builders — who have lived it, learned from it, and are willing to share their honest POV with humility and heart.
If you have a story, experience, or strong perspective that can help others navigate the messy middle of growth, leadership, and customer success, I’d love to hear it.
Apply below, and let’s talk about what really happens after the close.