In this enlightening dialogue, our host Jeff Kushmerek was joined by Chad Horenfeldt and Kristi Faltorusso to discuss the critical aspects of Customer Success Management (CSM). Key takeaways from this episode:
đ the importance of forecasting in managing renewals
đ the synergy between sales and CSM
đ the powerful reminder that a customer health forecast does not necessarily equate to a renewal forecast.
This episode is a must-listen for anyone looking to comprehend the intricacies of CSM and drive revenue growth. Don't forget to subscribe to our channel for more insightful discussions! đ
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