How to Design Your Customer Journey for Your Customer Success Program

Join Kristi Faltorusso, VP of Customer Success at ClientSuccess, as she discusses "How to Design Your Customer Journey". Whether you have had your Customer Journey up and running for years or you are just thinking through how to create one, this session is for you. Kristi will share her process around journey ideation, creation, and execution to create an outside in guide to support her customers in achieving their business objectives.