Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success

In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer success leaders. Today's segment:

Relationship mapping at organizations,

Too dependent on relationships

How does your customer make money?

Freemium, proof of concept and pilot - how are you onboarding customers and applying customer success resources?

Customer success and customer support In B2B SaaS

This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.