LISTEN TO THE LATEST SHE'S SO SUITE PODCAST
IN THIS EPISODE KRISTI AND SAM DISCUSS:
Value of Feedback
Foster growth through honest, structured feedback systems within organizations.
Health Scores Management
Use red, yellow, and green health scores to gauge account and project statuses.
Watermelon Accounts
Don't be fooled; accounts may seem green outside but are red inside. Investigate thoroughly.
360-Degree Feedback
Collect anonymized, comprehensive feedback for a well-rounded evaluation.
Safe Feedback Environment
Leaders must create safe spaces for candid feedback to promote honest dialogue.
Career Reflection
Regularly evaluate career satisfaction and life alignment to ensure ongoing fulfillment.
Mentorship Importance
Mentorship is crucial, particularly for women, to navigate and succeed in male-dominated fields.
Work-Life Balance
Balance career growth with personal commitments; both require careful consideration.
Transition to Tech
Embrace career shifts like Sam Loveland’s move to tech, driven by work-life balance desires.
Continuous Learning
Prioritize lifelong learning and skill development for sustained career advancement.
Sponsored by: ClientSuccess and WednesdayWomen
Produced by: Manali Bhat
Listen to the She's So Suite Podcast:
Podcast Episode Overview:
Sam Loveland, the Chief Customer Officer at SalesLoft, joins me to share her incredible journey in the tech and business world. From navigating a male-dominated industry to diving into the importance of feedback, Sam & I explore the challenges and strategies for transitioning into leadership roles. We also touch upon the value of mentorship, and the significance of a supportive system in achieving career aspirations.
About Sam Loveland:
Sam Loveland is the Chief Customer Officer at Salesloft overseeing multiple different functions including Professional Services and Alliances, Customer Support, Customer Success and Renewals and Customer Education. The mission for the Customer Organization is to transform the business of sales by quickly getting customers live and to value while ensuring their ongoing success. Prior to joining Salesloft, Sam ran ServiceNow’s Customer Success (CS) organization, which was responsible for driving product adoption and value acceleration for customers. Sam oversaw a 500+ global team that provided customers with expert, leading guidance so they can accelerate time to value with the ServiceNow platform and achieve enduring success. She has many years leading post-sales organizations in various market-leading SaaS companies, including Salesforce, Yammer/Microsoft, FinancialForce and various others. At these organizations she ran various functions from Professional Services, Customers Success, Renewals, Support and Training. At Deloitte Consulting, where she spent over 8 years, she focused on Customer Relationship Management (CRM) strategy and processes, and its impact on industries. In her early career, she was a software developer for large, global financial institutions. Sam earned her B.A. in Quantitative Economics from UCSD and has an MBA from Columbia University.
Timestamps:
0:00 - Preview & Intros
3:50 - Navigating career & family life
6:06 - Early aspirations to become a doctor
7:20 - Quitting computer science
10:45 - Prioritizing family over career
17:35 - Moving laterally, making tough decisions
20:40 - Women in STEM roles
23:20 - Celebrating career success
27:32 - Mentoring and guiding women
29:30 - Expertise brings value; management isn't everything
38:05 - Ask for help
40:30 - Feedback is a gift
45:10 - Love what you do and prioritize personal time
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