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Writer's pictureKristi Faltorusso

What is the Future of CX?


During the first season of CX Chats by Satrix Solutions, they conducted in-depth interviews with 16 leading industry experts to explore their insights on the future of customer experience. Watch the video for the enlightening perspectives they shared.


Here is a list of the experts featured:


- Kristi Faltorusso - Chief Customer Officer - ClientSuccess


- Andrew Carothers, CCXP - Digital Customer Experience Leader - Cisco


- Jonathan Shroyer - Chief Customer Experience Officer - Arise


- Simona Barcău - Vice President Of Customer Success - Cority


- Lee Roquet - Chief Executive Officer - Finch


- Courtney Smith - Director Of Customer Success - Tyler Technologies


- Lee Kemp - Vice President Of Customer Experience - Veritiv Corporation



- Joel Sylvester - Chief Customer Officer - Five Star Call Centers


- Jason Farrell - Chief Customer Officer - Amplifi Labs


- Stacy Sherman🎙️🎧 📘 - Founder & Chief Executive Officer - Doing CX Right®‬


- Tom DeWitt, Ph.D. - Director Of CXM@MSU



- Damien Howley - Chief Customer Officer - Nimbello


- Gina Patel - Vice President Of Customer Success - Sensor Tower


- Michelle Spaul - Customer Experience Consultant - Delta Swan

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