I'VE DONE THE WORK,
SO YOU DON'THAVE TO.
Don't build your Customer Success Program or team from scratch. Allow me to use my YEARS of experience to help you drive business impact immediately.
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Browse through dozens of resources to get started.
CUSTOMER SUCCESS TEMPLATES
Don't build your resources from scratch! I've created dozens of templates to support your Customer Success program. Each template is tried and true - designed and leveraged by me and my teams to drive business impact and process orchestration. Everything from the Sales to CS handoff, to the renewal proposal and everything in between. And if there is something you need that's not available just shoot me a note.
CUSTOMER SUCCESS COURSES
Looking to break into Customer Success? Are your a CS Professional looking to up-level your skill set? Looking for a refresher to help improve your performance?
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Explore my Customer Success courses designed to help new CSMs understand the fundamentals of the role and up-leveling the skills of even the most tenured Customer Success professionals.
KRISTI'S FAVORITE THINGS
Are you looking for the right influencers to follow? Best events to attend? Books to read? Podcasts to listen to?
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If so, you're not alone. Dozens of CS Professionals reach out to me weekly looking for recommendations or resources so I've put together Kristi's Favorite Things, just like Oprah. Don't waste hours browsing the web, I've done all the heavy lifting.
