From CSM to CCO

Join the 12,000+ professionals who have signed up or follow me as I share my experiences, learnings and advice from my 12+ year professional journey in Customer Success, leadership and SaaS.

In this bi-weekly newsletter you can expect to hear real and relatable stories, expert advice from an active practitioner and get access to resources to make you a better Customer Success professional, leader and YOU.

Real stories from 12+ years of navigating fundraising, layoffs, acquisitions, hiring, building and so much more.

Stories

Tried and true frameworks, methodologies, philosophies, templates, playbooks and more all vetted and optimized.

Best Practices

Recommendations on software to use, people to follow, books to read, resources to leverage and content to watch.

Recommendations

My thoughts and opinions on hot topics, industry trends, observations and more. My $.02 might be worth a $1.00.

Opinions & Advice

What to Expect

Be More Impactful
In 5 Minutes

My Bi-Weekly Customer Success Newsletter, The Journey, has the tactics you need for the topics you want.

Join 12K Customer Success Professionals